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Publication: Design Products That Won't Become Obsolete (HBR)
Today all kinds of products adapt and change to suit users’ evolving needs. Toys can be reconfigured to suit children of varying abilities; Teslas receive software upgrades that regularly improve their performance; tunable eyeglass lenses can adjust for changes in vision.
These “products that grow,” as the authors call them, last longer, so they save consumers money and promote sustainability. At the same time they help companies forge deeper customer connections, respond quickly to market changes, and continually innovate.
CITATION:
Govindarajan, V., Eapen, T. T., & Finkenstadt, D. J. (2024, November). Design Products That Won’t Become Obsolete. Harvard Business Review. https://hbr.org/2024/11/design-products-that-wont-become-obsolete